Privacy Policy

Information We Collect

• Name and contact information (email, phone number)
• Your account, if you create one (your password is stored encrypted)
• Orders and purchase history, including items, totals and pickup times
• KOCKY'S Rewards activity: punches earned and rewards issued and used
• Reservation details (date, time, party size)
• Event ticket purchases
• Payment information, processed by Stripe. We never store your full card number.
• On our websites: cookies that keep you signed in, remember your cart and show which ad or link brought you to us, plus analytics about how pages are used

How We Use Your Information

• To take and prepare your orders, reservations and event bookings
• To run KOCKY'S Rewards: we match qualifying orders to your phone number to add punches and issue rewards
• To send receipts, confirmations, reminders and reward notices
• To send offers by email or text, only if you agree to receive them
• To improve our food, service, website and app, and to prevent fraud
• To keep the records we need for accounting and taxes

The KOCKY'S App

The app uses your name, email, phone number and order history to show your punch card, rewards and past orders. It does not show ads, does not track you across other apps or websites, and we do not sell your information.

Receipt photos. If you add a dine-in visit by snapping your receipt, the photo is sent to Anthropic, whose AI reads the check number and total so we can find your visit. We use the photo only for that and do not keep it. You can always type the numbers instead.

Notifications. If you allow notifications, we keep a notification code for your phone so we can tell you when your order is confirmed and ready and when you earn a punch or reward. Deals and events notifications are sent only if you turn them on. You can turn either kind off in the app under Account, or in your phone's Settings.

Who We Share It With

We do not sell your personal information. We share it only with companies that help us run the restaurant, and only for that purpose:

• Stripe, to process payments
• Our point-of-sale system, so your order reaches the kitchen
• Our email and text message providers, to send the messages described above
• Anthropic, to read receipt photos you choose to send from the app
• Expo, Apple and Google, to deliver app notifications
• Analytics providers, to understand how our websites are used

We may also share information when the law requires it or to protect our guests and staff.

Text Messages

If you agree to receive texts from us, message frequency varies and message and data rates may apply. Reply STOP to stop or HELP for help. Agreeing to texts is never required to order or join KOCKY'S Rewards.

Keeping and Deleting Your Information

We keep your account until you delete it. You can delete it any time in the KOCKY'S app (Account, then Delete account) or by emailing info@kockys.com. Deleting your account removes your name, email, phone number, saved addresses and saved cards. We keep order and payment records for as long as accounting and tax rules require. Your KOCKY'S Rewards punches are tied to your phone number; email us if you want those removed too. We answer requests within 30 days.

Your Choices

• Unsubscribe from emails with the link at the bottom of any email
• Reply STOP to any text to stop texts
• Ask us to see, correct or delete your information at info@kockys.com

Children

Our websites and app are not meant for children under 13, and we do not knowingly collect their information.

Data Security

We use industry-standard security to protect your information. Payments are processed by Stripe, and we never store your full credit card number on our servers.

Changes

If we change this policy, we will update the date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@kockys.com
Phone: (559) 266-5500